Chatbase
Chatbase · Self-Serve AI Support Agent Builder That Works with Existing Help Desks
Chatbase is a self-serve platform for building AI customer support agents trained on your own content, which you can deploy on your website, WhatsApp, email, and Slack and connect to help desks such as Zendesk, Intercom, and Freshdesk. It suits small teams that want an AI agent without changing help desks or signing an enterprise contract.
Best for
Small teams that want a self-serve AI support agent on their website or in their existing help desk, with published monthly plans
Not ideal for
Teams that want per-resolution billing, deep native help desk context out of the box, or enterprise implementation support
Who it's for
Small and mid-size support teams that want an AI agent on top of their existing channels and help desk
Capabilities
- AI agents trained on your documents, website, and other sources
- AI actions such as order lookups, refunds, and custom API calls on paid plans (the Free plan includes no actions)
- Deployment to web chat, WhatsApp, email, Slack, and more; voice and telephony from the Standard plan
- Integrations with Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Help Scout, Gorgias, Stripe, Shopify, and Zapier
- Human escalation by creating a ticket in your help desk (for example, a Zendesk ticket with a conversation summary), or through Chatbase's built-in helpdesk
- Self-serve setup with a free plan and 7-day trials on paid plans
- API access from the Standard plan
Limitations
- Priced by message credits, not resolutions, so you pay for conversations that end in escalation
- Help desk integrations such as Zendesk, the built-in helpdesk, voice, and API access start on the $150/month Standard plan
- Each plan includes 1 AI agent; more agents cost $25 per agent per month
- Free-plan agents are deleted after 14 days of inactivity
- You design the agent's behavior and handoff yourself, with less built-in help desk context than a native agent
Use cases
- Adding an AI agent to a Zendesk or Freshdesk setup that escalates unresolved chats as tickets
- Answering product and policy questions on a website from existing docs
- Looking up orders through API actions during a chat
- Testing an AI support agent on a free or $40/month plan before committing
Chatbase pricing
Free
$0
- 50 message credits/month
- 1 member
- Agents deleted after 14 days of inactivity
Hobby
$40/month
Billed monthly
- 700 message credits/month
- 2 members
- Integrations and basic analytics
Standard
$150/month
Billed monthly
- 4,000 message credits/month
- Helpdesk, voice, and telephony
- Advanced integrations (Zendesk and more) and API access
Pro
$500/month
Billed monthly
- 15,000 message credits/month
- Everything in Standard
Enterprise
Custom
- Sales-led
Free tier limits: 50 message credits per month, 1 member; agents are deleted after 14 days of inactivity.
Note: Yearly plans are 20% off. Extra AI agents cost $25/agent/month and extra credits $40 per 1,000.
Technical specs
Modalities
text, voice
Chatbase vs. competitors
Chatbase vs. Fin
Fin runs natively in Intercom or on top of other help desks at $0.99 per outcome with no seat cost when standalone; Chatbase is a self-serve builder priced by message credits from $0 to $500/month, with help desk integrations from the $150 Standard plan.
Chatbase vs. Ada
Ada is a sales-led enterprise platform with conversation-based pricing and contact-center integrations; Chatbase is self-serve with published plans for smaller teams.
Chatbase vs. Help Scout
Help Scout bundles a help desk with a per-resolution AI agent; Chatbase adds an AI agent to the help desk and channels you already have.
Frequently asked questions
How much does Chatbase cost?
Chatbase has a Free plan with 50 message credits a month, then Hobby at $40/month (700 credits), Standard at $150/month (4,000 credits), and Pro at $500/month (15,000 credits), with 20% off yearly plans. Help desk integrations such as Zendesk start on Standard.
Can Chatbase work with Zendesk or Intercom?
Yes. Chatbase lists integrations with Zendesk, Intercom, Salesforce, HubSpot, Zoho Desk, Freshdesk, Help Scout, and Gorgias. On Zendesk, an agent can reply to tickets directly or escalate by creating a ticket with a conversation summary.
Is Chatbase priced per resolution like Fin?
No. Chatbase charges by message credits in a monthly plan, while Fin charges $0.99 per outcome. Credits are used whether or not the conversation ends in a resolution.
Integrations & fit
Alternatives to consider
Salesforce (Fin, formerly Intercom)
Support teams on Intercom, Zendesk, Salesforce, HubSpot, or Freshdesk who want to automate resolution of repetitive questions at a transparent $0.99-per-outcome price
Paid
Help Scout
Small and growing support teams that want a simple help desk and a per-resolution AI agent in one self-serve product, with a spending cap
FreemiumAda
Mid-market and enterprise teams that want a vendor-independent AI support platform working across all channels
Custom
Gorgias
Shopify and ecommerce brands that want a help desk whose AI agent can look up orders and process returns, with published per-resolution pricing
PaidAbout Chatbase
Chatbase agents are trained on your documents and website, can take actions such as order lookups and custom API calls on paid plans, and are published to chat, WhatsApp, email, Slack, and more, with voice and telephony on higher plans. Chatbase lists integrations with Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Help Scout, and Gorgias; on Zendesk, for example, an agent can reply to tickets directly or escalate to your human team by opening a ticket with a summary. Pricing is by message credits rather than per resolution: Free is $0 with 50 message credits a month (agents are deleted after 14 days of inactivity), Hobby is $40/month with 700 credits, Standard is $150/month with 4,000 credits, and Pro is $500/month with 15,000 credits, with 20% off yearly plans and a 7-day trial on paid plans. The help desk features that make it a support tool — advanced integrations such as Zendesk, the built-in helpdesk, and voice — start on the $150 Standard plan. Compared with Fin, Chatbase is closer to a builder you configure yourself than a help-desk-native agent, and its credit meter charges for conversations whether or not they end in a resolution.
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