ElevenLabs Agents
ElevenLabs · Voice AI Agent Platform
A platform for building voice and chat AI agents that hold natural, low-latency conversations across 70+ languages, backed by ElevenLabs' speech synthesis. Best for teams adding phone-based support, virtual receptionists, or conversational assistants that need human-sounding voice.
Best for
Teams building voice-first agents where natural speech quality and multilingual coverage matter, especially for phone support and receptionists
Not ideal for
Teams that only need a text chatbot, or non-developers wanting a fully managed support agent with no integration work
Who it's for
Developers and businesses adding voice or multilingual conversational agents for support, scheduling, and sales
Capabilities
- Natural, low-latency voice and chat agents across 70+ languages with automatic language switching
- Custom knowledge base grounding via retrieval-augmented generation (RAG)
- Bring-your-own-model support for Claude, GPT, Gemini, or custom LLMs
- Telephony deployment through Twilio, Vonage, Genesys, Telnyx, Plivo, Bandwidth, Amazon Connect, and SIP
- Channels beyond voice: WhatsApp, SMS, email, and chat
- SDKs for JavaScript, React, React Native, Python, Swift, and Kotlin, plus WebSocket and REST APIs
- Multi-agent workflows with guardrails, testing, and analytics dashboards
- Tool and webhook integrations for real-time data retrieval and external actions
Limitations
- Per-minute costs ($0.08/min, $0.16/min burst) plus separately billed LLM usage can scale quickly for high call volumes
- Included minutes and concurrent calls are limited by plan tier
- A commercial license starts at the Starter plan
- Building production-grade agents requires developer work and configuration
- Conversation quality depends on the chosen LLM and prompt/tool setup
Use cases
- Voice-based customer support and issue resolution
- Virtual receptionists handling inbound calls and scheduling
- Outbound sales dialing and lead qualification
- Multilingual conversational assistants embedded in apps or websites
- Employee training and roleplay scenarios with spoken dialogue
Our take
ElevenLabs Agents wins on voice. Where text-first support agents like Fin, Ada, and Zendesk AI Agents focus on ticket deflection, ElevenLabs leads when the experience itself is spoken — phone support, receptionists, and multilingual assistants that need to sound human. It is a developer-oriented platform rather than a no-code support suite, so the best fit is teams that can wire up telephony, knowledge bases, and tools, and for whom speech quality and language coverage are the deciding factors. If you only need a text chatbot, a dedicated support platform will be simpler.
Who should use it
Developers and businesses building voice-first or multilingual conversational agents — phone support, virtual receptionists, outbound qualification — where natural speech quality matters most.
Who should skip it
Teams that only need a text chatbot, or non-developers who want a fully managed, ticket-based support agent with no integration work.
Strengths
- Best-in-class, natural-sounding voice synthesis with sub-second latency
- 70+ languages with automatic detection and real-time switching
- Custom knowledge base grounding via retrieval-augmented generation
- Model-agnostic — use Claude, GPT, Gemini, or a custom LLM
- Telephony support (Twilio, Vonage, Genesys, Amazon Connect, SIP) plus JavaScript, React, Python, Swift, and Kotlin SDKs
Weaknesses
- Per-minute costs plus LLM usage can add up at high call volumes
- Included minutes and concurrent calls are capped by plan
- Production-grade agents require developer setup and configuration
- Conversation quality depends on the chosen LLM and prompt design
ElevenLabs Agents pricing
Free
$0
- 15 call minutes
- 4 concurrent calls
- Unlimited agents
Starter
$6/month
Billed monthly
- 75 call minutes
- 6 concurrent calls
- Commercial license
Creator
$22/month
Billed monthly
- 275 call minutes
- 10 concurrent calls
- First month $11
Pro
$99/month
Billed monthly
- 1,238 call minutes
- 20 concurrent calls
Scale
$299/month
Billed monthly
- 3,738 call minutes
- 30 concurrent calls
- 3 seats
Business
$990/month
Billed monthly
- 12,375 call minutes
- 40 concurrent calls
- 10 seats
Enterprise
Custom
- Custom volume, concurrency, and security
Free tier limits: Free: 15 call minutes, 4 concurrent calls, and unlimited agents; a commercial license starts at Starter ($6/month).
Note: Calls cost $0.08/min on every plan, including additional minutes; burst calls (up to 3x concurrency) cost $0.16/min, and text messages $0.003 each. LLM usage is billed separately at cost, and ElevenLabs charges no telephony fee.
Technical specs
Modalities
Voice, Text
API pricing
Per call-minute: $0.08/min on all plans ($0.16/min burst) plus LLM usage at cost; $0.003 per text message
Available models
Where ElevenLabs Agents excels
Handling inbound support calls by phone
Telephony integrations (Twilio, Vonage, SIP) let an ElevenLabs agent answer calls with natural speech and resolve common issues without a human.
Running a multilingual virtual receptionist
Automatic language detection and 70+ language support let one agent greet and route callers in their own language.
Outbound lead qualification
Agents can dial out, ask qualifying questions, and pass structured results to a CRM via tool and webhook integrations.
ElevenLabs Agents vs. competitors
ElevenLabs Agents vs. Fin
Fin is a text-first support agent with a native helpdesk; ElevenLabs Agents leads on natural voice and multilingual phone conversations rather than ticket-based resolution.
ElevenLabs Agents vs. Ada
Ada is an enterprise customer-support automation platform; ElevenLabs Agents is voice-first and developer-oriented, best when speech quality is central to the experience.
ElevenLabs Agents vs. Zendesk AI Agents
Zendesk AI Agents live inside the Zendesk support suite; ElevenLabs Agents is a standalone voice and chat platform you embed via SDKs and telephony.
Frequently asked questions
What is ElevenLabs Agents?
ElevenAgents (formerly ElevenLabs Conversational AI) is a platform for building voice and chat agents that hold natural conversations in 70+ languages. It pairs ElevenLabs' speech synthesis with your chosen LLM and a custom knowledge base, and can be deployed on websites, apps, or phone lines.
How much does ElevenLabs Agents cost?
Calls cost $0.08 per minute on every plan ($0.16/min for burst calls), with LLM usage billed separately at cost. Plans range from Free (15 minutes, 4 concurrent calls) and Starter ($6/month) up to Business ($990/month, 12,375 minutes, 40 concurrent calls) and custom Enterprise.
What languages does it support?
Agents support more than 70 languages, with automatic language detection and the ability to switch languages in real time during a conversation.
Can I use my own language model?
Yes. ElevenAgents is model-agnostic — you can connect Claude, GPT, Gemini, ElevenLabs-hosted models, or a custom endpoint, with automatic fallback between models, while ElevenLabs handles the voice layer, knowledge retrieval, and orchestration.
How does ElevenLabs Agents compare to Fin or Ada?
Fin and Ada are text-first customer support platforms focused on resolving tickets. ElevenLabs Agents is voice-first and developer-oriented, making it a better fit when phone-based or spoken multilingual interactions are central to the experience.
Integrations & fit
Alternatives to consider
Salesforce (Fin, formerly Intercom)
Support teams on Intercom, Zendesk, Salesforce, HubSpot, or Freshdesk who want to automate resolution of repetitive questions at a transparent $0.99-per-outcome price
PaidAda
Mid-market and enterprise teams that want a vendor-independent AI support platform working across all channels
Custom
Zendesk
Support teams already on Zendesk who want AI-powered ticket resolution and triage across channels
PaidAbout ElevenLabs Agents
ElevenAgents (the ElevenLabs agents platform, formerly Conversational AI) lets developers and businesses build agents that talk over voice or chat and connect to their own knowledge and tools. It pairs ElevenLabs' high-quality, low-latency speech with your choice of language model — Claude, GPT, Gemini, ElevenLabs-hosted models, or a custom model, with automatic LLM fallback — and grounds responses in a custom knowledge base via retrieval-augmented generation. Agents can be deployed on websites and apps or wired into telephony systems through providers like Twilio, Vonage, Genesys, Telnyx, Plivo, Bandwidth, Amazon Connect, or SIP, and agents can also work over WhatsApp, SMS, email, and chat. SDKs cover JavaScript, React, React Native, Python, Swift, and Kotlin, alongside WebSocket and REST APIs. It fits best when voice quality and multilingual coverage are central to the experience, such as inbound support, scheduling, or outbound qualification, rather than text-only assistants where a general LLM would do. Pricing is based on call minutes: calls cost $0.08/min on every plan (burst calls $0.16/min), and plans run from Free (15 minutes, 4 concurrent calls) through Starter ($6/month), Creator ($22), Pro ($99), Scale ($299), and Business ($990, 12,375 minutes and 40 concurrent calls) to custom Enterprise. LLM usage is billed separately at cost, and ElevenLabs charges no telephony fee.
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