Lorikeet

• Resolving a lending or card customer's payment, refund or account question in Zendesk or Intercom by checking live account data and running the payment step as fixed code
• Answering and placing support calls for a telehealth or fintech company on its existing Twilio, Amazon Connect or Five9 numbers, with transfer to a human when needed
• Nudging new customers who have not activated a product, such as drawing down a credit line, by SMS, email or a call, with contact hours and consent checked first
• Replaying last quarter's tickets as simulations to decide which topics an AI agent can take over before switching it on
• Scoring every AI-handled conversation with Coach and fixing knowledge gaps it surfaces
• Serving personal AI agents that contact your business on a customer's behalf through the same concierge and policies

Lorikeet's pitch is that regulated support needs an agent that can act, not just answer, and its design follows from that: the steps that move money or verify identity are fixed code, guardrails are enforced in code as well as by AI checks, and every conversation is scored. Published pricing and a self-serve trial set it apart from most enterprise rivals, though the $2,100-a-month annual floor is easier to justify at higher ticket volumes. Dreamweaver is the more novel part, moving the same agent from reacting to tickets to working toward retention and activation goals, but it is days old and its headline result comes from a single pilot, so run your own holdout test. Check two things early: whether any flow needs card capture, since Lorikeet is outside PCI scope, and whether you need data outside the US on a Start or Scale plan.

About Lorikeet

Lorikeet is built for support that involves money, health or policy decisions rather than FAQ lookups. A Lorikeet concierge plugs into the help desk you already run (native integrations cover Zendesk, Intercom, Salesforce, HubSpot, Front, Help Scout, Kustomer, Slack and Genesys Cloud, other webhook-based help desks connect through Flexible Ticketing, and a Lorikeet chat widget works without any ticketing system), learns from your help docs, SOPs and brand guidelines, and reaches your business systems through APIs, webhooks and MCP servers. Behavior is written as natural-language instructions and skills, while sensitive steps such as payments and identity checks run as deterministic code the agent can call but never alter. Before launch, teams replay historical tickets and synthetic scenarios in bulk to see projected resolution quality and knowledge gaps, then go live topic by topic; Lorikeet quotes time to first live ticket as little as hours and under 29 days on average, with forward-deployed support on every plan (included on Start and Scale, a paid package on Signature). In production, agent guardrails check every reply before it is sent, message checks screen incoming messages for prompt-injection attempts, a grounding guardrail keeps answers to approved sources, and Coach scores every AI-handled conversation. Escalations land in Lorikeet's own agent workspace (Resolution Loop) or your help desk with full context. Voice answers and places calls on local numbers in the US, UK and Australia, using your existing telephony such as Amazon Connect, Twilio, Five9 or Dialpad. Dreamweaver, launched November 4, 2026 and built into the concierge, adds proactive work: you set a goal such as activation, retention, conversion or lifetime value, and it reviews each customer's product usage and history on a schedule and whenever something changes, then sends a message on the customer's preferred channel (voice, SMS or email), creates a task for your team, or does nothing, checking contact hours, limits and consent before every message and measuring impact against a holdout group. Lorikeet states SOC 2 Type II, ISO 27001:2022, HIPAA with BAAs, and GDPR alignment, with zero-data-retention agreements with its model vendors. Pricing is published: a Start plan at $2,100 a month or Scale at $5,100 a month (both paid annually) plus a per-resolution rate, with a 30-day self-serve free trial. The tradeoffs: Lorikeet does not hold PCI DSS, so card capture has to stay in your own payment flow; Start and Scale keep data in the US; the annual plan fee is a real floor for small teams; and most product documentation sits behind a customer sign-in.