Harmony

• Calling every new web-form or ad lead within seconds, qualifying it on budget and timing, and booking a discovery call on an AE's calendar
• Running an outbound AI SDR campaign from a CRM list with predictive dialing and hot-transferring warm prospects to reps
• Answering inbound sales lines after hours and at peak overflow, qualifying callers and routing them by intent
• Calling dormant pipeline, lapsed customers or accounts near renewal with a targeted offer and logging the result in the CRM
• Calling the contacts on a monday.com board from a board automation and writing each call's status, transcript and summary back to the item
• Running payment-reminder and collections calls with right-party contact checks and calling-window controls

Harmony arrives as a complete outbound and inbound sales-calling operation from a large public software company rather than as a voice toolkit. Its case rests on packaging: dialer, routing, number reputation, calling agents, analytics and CRM write-back in one vendor-run product, backed by vendor-stated SOC 2 Type II, ISO 27001 and HIPAA BAA coverage. The catch is in the plan split. Pro is affordable to try, but with 100 calls a day, three agents and no hot transfers it is a pilot, and the features that make Harmony distinctive (live handoff to reps, branded calling, A/B testing and the self-improving loop) sit behind custom Enterprise pricing. Being new, with four launch markets and no published language list, it is best shortlisted by sales teams in those markets that are ready for an enterprise conversation, after confirming language coverage.

About Harmony

Harmony (styled Harmony.ai) launched on October 19, 2026 as a monday.com company, built inside monday.com with the voice AI engineers of OneAI, whose voice technology monday.com acquired. The workflow starts in a no-code Agent Builder: you describe the agent in plain language to get a working draft, then shape the call on a visual canvas with steps, branches, a knowledge base, tools, variables and hard guardrails, and talk to it in a live test chat before publishing. Contacts come in from a CRM, a file, the REST API or a monday.com board automation; the built-in AI dialer runs predictive, power or batch campaigns with timezone-aware calling windows, multi-attempt sequences and DNC suppression, and inbound calls go through conversational IVR routing. On the call the agent qualifies, handles objections, books meetings into Calendly, Cal.com or Acuity, sends SMS or WhatsApp follow-ups, and, on Enterprise, hot-transfers a warm prospect to a rep. Outcomes, transcripts and AI summaries are written back to the CRM record. What separates Harmony from developer platforms such as Vapi is that it is sold as a finished revenue-calling system: Harmony says its proprietary model runs approved, deterministic call flows and only calls on an LLM when a moment needs flexibility, and the dialer, number reputation tools, analytics and CRM write-back come in one place. The improvement loop (reasoning traces per call, simulation against past calls, A/B tests on live traffic) is another differentiator, but the pricing table reserves it for Enterprise along with hot transfers, branded caller ID, API access and on-prem deployment. The self-serve Pro plan is $0.39 per minute plus a $250 monthly platform fee and a custom implementation fee, capped at 3 agents, 10 concurrent calls and 100 calls a day, so it works as a pilot rather than a full deployment. At launch Harmony is offered in the US, UK, Australia and Singapore, with more markets and languages promised; buyers elsewhere, or who need a published language list, should confirm coverage first.